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Microsoft Dynamics 365 Customer Engagement, your path to business excellence
The ultimate cloud-based platform, tailored to support sales, service and marketing in your business and to create a unique view of all your customers.
How can Dynamics 365 CE support your business?
Dynamics 365 CE (Customer Engagement) is Microsoft’s new and modern cloud-based CRM platform, also known as Microsoft CRM. The platform consists of several standard business applications/modules created to help businesses nurture their current customers, attract new ones and build strong, long-lasting customer relationships. The business applications from the Dynamics 365 CE platform can of course be customized to your business needs and support your processes.
Here are some ways we at Nextagenda can help you utilize Dynamics 365 CE to strengthen and support your business:
Effective sales management
With the sales module, you get a streamlined sales process that helps you identify the best opportunities and optimizes collaboration within the sales team.
Complete customer service
The Customer Service module delivers superior customer service across channels with fast case resolution, personalized experiences and self-service that increase loyalty and satisfaction.
Improved service in the field
If your business involves field service, the Field Service module can help you plan jobs, optimize routes and boost technician productivity.
Streamlined marketing
With the marketing module, you can create, track and customize campaigns on different channels to reach your desired audience.
Optimized business management through Dynamics 365 CE
Within a company, responsibilities can vary considerably, both in relation to individual customers or cases. Therefore, it’s crucial to ensure consistency across the entire organization. With the Dynamics 365 CE platform’s standard business applications, you can work with the same data across the company for seamless task management.
Nextagenda can help you customize and leverage Dynamics 365 business applications, either in their standard form or with customizations, to effectively support your tasks and business.
Sales
Sales supports the sales process and facilitates a more structured approach to customers and more efficient registration of agreements. This creates a solid platform for further collaboration.
Sales empowers your organization to build strong relationships with your customers, take action based on insights and close deals faster. Use Dynamics Sales (CRM) to keep track of your accounts and contacts and nurture your sales from lead to order.
Customer Service
Customer Service allows you to consolidate customer inquiries and case management. In addition, the application also allows you to communicate, initiate or schedule task management
Service offers a range of features to ensure your business can deliver the best possible customer service experience to your customers. Knowing your customers allows you to personalize each experience and optimize your agents’ productivity, so you can build long-lasting relationships with your customers.
Field Service
Field Service can be used for full or partial scheduling of tasks. All the way from securing the operations organization, resources, planning and actual execution.
The application combines workflow automation, scheduling algorithms and mobility to set mobile workers up for success when they’re onsite with customers to solve problems.
Marketing
Marketing ensures a well-structured and efficient automated customer journey and activities, allowing for improved collaboration in relevant areas. Through Dynamics Marketing, customer experiences are enhanced and you’ll be able to create tailored journeys across all touchpoints, strengthening relationships and driving loyalty.
Why choose us for Dynamics 365 CE?
At Nextagenda, our consultants master the art of combining deep business insight with a unique understanding of technology. When we declare “elevate your business performance with data”, it’s because of our expertise in digitalization, data and business – three inseparable elements in our DNA. We believe that accessible, good data insights can be translated into concrete actions and daily decisions and strategic choices. This is at the core of our approach to delivering/implementing standard solutions within Dynamics 365 CE (Customer Engagement). With Nextagenda, you don’t just get technology – you get a true partner that turns data into strategic decisions and measurable results.
Don’t hesitate to contact us for a no-obligation chat about the many possibilities related to Microsoft Dynamics 365 (CE).
Want to know more about Dynamics 365 CE?
Henrik Dalsgaard
Sales Executive
hda@nextagenda.dk
72 21 22 86
Kristian Brendstrup
Team Lead, BizzApps
kb@nextagenda.dk
22 11 38 03
Part of a larger setup
As part of Konica Minolta, Nextagenda is proud to be among the few companies to have achieved all six Microsoft Solution Partner designations. The addition of the security designation has earned us the prestigious Cloud badge, which recognizes our capabilities across the entire Microsoft Cloud environment
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Nextagenda is part of Konica Minolta. With more than 40,000 employees, Konica Minolta is a global IT company that is changing and revolutionizing the future of work.
